Frequently Asked Questions
Do the vehicles have tracking and speed monitoring equipment installed?
Yes, each vehicle has multiple monitoring devices installed. They have geofencing and speed monitoring capabilities. If you speed in excess of 100mph we will deduct $100 from the deposit, a second occurence will cost $400 and a third occurrence will cost $500. If a vehicle goes outside of the geofenced area without prior authorization from us, we will call you. If we do not get a reply, we will contact law enforcement in the area and report the car as stollen.
Can I drive on a Racetrack or participate in any type speed event?
Categorically not. Both our insurance company and your insurance company will not allow any of our cars on any racetracks or to participate in any type of speed event.
What happens if I return the vehicle late?
We offer a one-hour grace period for late returns. After the grace period, you will be charged 20% of the daily rate for each additional hour. So, after five hours, a full day's rental fee will apply.
Will I be subjected to a background check?
Yes – Your deposit may be determined based on your motor vehicle driving record. Scottsdale Exotics LLC. has the right to refuse rentals to those with major moving violations, DUI convictions and any other major infractions.
What are your minimum rental requirements?
US Customers:
• A valid driving license
• Full coverage insurance
• A major credit car -See Notes below for details
Non US Customers:
• A valid driving license and passport
• A major credit card
• Must be 25 years old or older
Notes: All three documents need to be under the driver's name. Debit cards may be accepted if other requirements are met. The renter must provide proof of an active insurance policy in the primary renter’s name. The policy must provide collision, comprehensive, and liability coverage that transfers to your rental.
Do you offer after hours services:
Yes, a fee will be charged based on the time and location of the requested service.
What happens if I get a ticket or tolls??
We are not responsible for any tickets you incur while driving our vehicles, nor will we pay any toll road fees. You are also responsible for any other fees, penalties, towing charges, or impound costs.
Clients are responsible for all expenses they incur in the rental vehicle. This includes but are not limited to tolls, tickets, towing and inpound fees.
Do you allow rentals by International drivers?
International drivers are allowed to rent from our vehicle fleet. International drives must provide us with a valid passport and driver’s license from their country. Additional fees may apply.
Do you take a Damage/Security deposit & what can it be used for?
Yes, we require a security deposit (Hold), which varies based on the value . Vehicles valued below $200,000 require a deposit (Hold) of $2,500. Vehicles value $200,000 and above require a deposit of $5,000. This deposit will be placed on your credit card for the duration of the rental. The deposit will be released once the vehicle is returned in good condition, with no issues. Deposits will be used to cover any excess mileage, damage to vehicle, gas, smoking, tickets, loss of use or any other costs incurred from the rental as agreed in the rental agreement.
Since I have insurance, why would you bill me for minor damages:?
Minor scuffs and scrapes are unfortunately a common occurrence for rental vehicles – sometimes renters scrape a wheel, scratch a front bumper or bubble a tire for example. These repairs are usually quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the vehicle is out of commission off the road. Once your invoice has been settled, you may of course make a claim to your insurance company to be reimbursed for any charges.
Will I get the same vehicle that I reserved?
In most cases, you will receive the exact vehicle you reserved online. However, if that vehicle becomes unavailable for any unforeseen reason, we will offer you an upgraded car at no extra charge or provide a full refund.
What happens if the vehicle I'm renting has a malfunction or mechanical issue??
We have the vehicles maintained based on the manufacture's requirements or better. However, if an issue arises that is out of your control, please call us so we can get you a replacement car ASAP.
What is your cancellation policy?
Customers have a 24-hour window from the time of booking to cancel their reservation without any penalty. If a reservation is canceled at least seven days prior to the scheduled rental date, no cancellation fee will apply.
Cancellations made less than seven days before the rental date will incur a penalty of 50% of the rental value.
Please note: Reservations made within 48 hours of the scheduled start date and time are considered final and cannot be canceled.
Is there a fee for not bringing the vehicle back with the same level of gas?
Yes, you will be charged $60 for a tank brought back at a level between 1/2 & 3/4's full and $120 for a tank brought back below 1/2 full. You can avoid this by filling the tank back up to the level it was when we release the vehicle to you. Generally that will be 3/4 to full.
I have insurance on my car. Do I still need to purchase your coverage?
If your car insurance covers you for driving other vehicles, there’s no need to purchase additional coverage. We will contact your insurance provider to ensure your policy covers the vehicle you plan to rent.
If I don't have insurance can I still rent a vehicle?
Yes, we have options for Counter Insurance that you can purchase. This includes: 1) Renter's Contingent Liability Insurance 2) Collision Damage Waiver 3) Supplemental Physical Damage Warranty 4) Loss Damage Waiver 5) Supplemental Liability Insurance 6) Personal Accident Insurance and 7) Personal Effects Insurance.